FAQ

1. Where do you ship from?
All our products are handmade in Marrakech, Morocco, and shipped directly from our workshop.

2. How long does shipping take?
Processing time: 3 to 5 business days.
Estimated delivery: 7 to 14 business days depending on your location.

3. Are all the lights handmade?
Yes, every piece is 100% handmade by skilled Moroccan artisans using high-quality brass and unique patina finishes.

4. Can I customize my order?
Absolutely! We accept custom sizes and finishes. Please contact us before placing your order.

5. What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

6. Do you offer returns or exchanges?
Yes, returns are accepted within 14 days of delivery. Items must be unused and in original packaging.

7. How can I contact you?
You can reach us via email at nubarilights@gmail.com or through our Contact Page.